Date: August 5, 2025

Privacy Policy

1. Terms and Definitions

1.1. The following terms and definitions are used in this Privacy Policy:

1.1.1. "Company" - Arvis Business DMCC, registration number DMCC69350, located at Unit 2804, Liwa Heights, Cluster W, Jumeirah Lake Towers, Dubai, UAE.

1.1.2. “Rights Holder" - Astrata AG, incorporated and operating under Swiss law (Registered address: Gewerbestrasse 9, Cham, Canton of Zug 6330, Switzerland), the owner of the POLARIS trademark and the developer of the POLARIS IQ Home mobile application.

1.1.3. "App" - an app for mobile devices/mobile app POLARIS IQ Home, a software product, a type of application software designed to operate on smartphones, tablets and other mobile (portable, pocket) devices and including allowing remote control of POLARIS equipment.

1.1.4."Website" - the online platform accessible at https://iqpolaris.com/.

1.1.5. "Personal Data" - any information relating to an identified or identifiable individual (User), obtained during the use of the Website and/or App, including data automatically collected via software installed on the User’s device such as IP address, cookies files, browser information, date and time of access, and other similar data.

1.1.6. "Processing of Personal Data" - any action (operation) or set of actions performed with personal data using automation tools or manually, including collection, recording, systematization, accumulation, storage, clarification (updating or modification), retrieval, use, transfer (dissemination or access), anonymization, blocking, deletion, or destruction of personal data.

1.1.7. "User" — an individual who has access to the Website and/or Application via the Internet.

1.1.8. "Account" — a stored set of data about a user within a computer system necessary for identification (authentication) and providing access to personal data and settings.

1.1.9. "Cookies" — small files stored on the User’s device browser upon request from the Website being viewed.

1.2. All other terms and definitions not specified herein shall be interpreted in accordance with the legislation of the United Arab Emirates.

2. General Provisions
2.1. Use of the Website and/or App by the User signifies acceptance of this Privacy Policy and consent to the processing of their personal data.
2.2. If the User does not agree with this Privacy Policy’s terms, they must cease using the Website and/or App.
2.3. This Privacy Policy applies solely to the Website and App.
2.4. The Company and/or Rights Holder do not verify the accuracy of personal data provided by Users.

3. Subject of the Privacy Policy

3.1. The User's personal data is used by the Company for the following purposes:
- identification of the User and establishment of feedback with him;
- processing of requests and applications from the User received in the feedback form;
- providing the User with effective customer and technical support in the event of problems related to the use of the Site and/or the App.

3.2. When using the Site and/or App, implementing the functions of the Site and/or App, the User provides the Company with the following personal data:
- last name;
- first name;
- contact phone number;
- email address;
-residential address.

3.3. The Company does not verify the authenticity of personal data provided by the User of the Site and/or App. The Company is not responsible for the authenticity and content of the data provided by the User.

3.4. With respect to the User's personal data, the confidentiality regime of the provided data is maintained, except in cases of voluntary provision by the User of information about himself for general access to an unlimited number of persons.

3.5. The processing of the User's personal data is carried out without time limitation, by any legal means, including in personal data information systems using automation tools or without using such tools. The User agrees that the Company has the right to transfer the User's personal data to any third parties exclusively in cases and for the purposes stipulated by the current legislation of the United Arab Emirates. Third parties engaged by the Company process the User's personal data exclusively for the purposes specified in this Privacy Policy.

3.6. The User may at any time change, update, supplement the personal data provided by him or her or part of it, or revoke his or her consent to the processing of the personal data provided by him or her by sending a corresponding notice to the e-mail address info@arvis-company.ae.

3.7. If the User has decided to refuse the use of cookies by individually setting up the browser, the User confirms and accepts the fact that the functionality of the Site expected by him may not be available in full.

3.8. To delete an account, as well as all related (personal) data of the User, the User must go to the "Settings" section in the Polaris IQ Home Application, then select the "My profile" subsection and then select the "Delete account" command. From the moment the account is deleted, the processing of the User's credentials and other data (personal data) ceases, unless otherwise expressly provided by applicable law.
Deleting the User's account does not prevent the User from re-registering with the same credentials.

4. Use of cookies

4.1. The Site has the right to use "cookies" and similar technologies to guarantee maximum convenience for the User by providing personalized information, remembering preferences in the field of marketing and goods, and helping to obtain the correct information.
4.2. The User, along with consent to this Privacy Policy, agrees to the use of "cookies" and other similar technologies for the purposes specified in this Privacy Policy, including by third parties.
4.3. The structure of the "cookie" file, its content and technical parameters are determined by the Site and can be changed without prior notice to the User.
4.4. The Company has the right to establish that the achievement of the full functionality of the Site is possible only if the acceptance and receipt of "cookies" is allowed by the User.
4.5. If the User has decided to refuse the use of "cookies" by individually setting the browser, the User confirms and accepts the fact that the expected functionality of the Site may not be available in full.

5. Additional Terms

5.1. The Company takes the necessary and sufficient organizational and technical measures to protect the personal data of the Users of the Site and/or the App from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties in relation to the Personal Data obtained by the Company during the user's use of the Site.

5.2. The current legislation of the United Arab Emirates shall apply to this Privacy Policy and the relationship between the Company and the User or between the Rights Holder and the User arising in connection with the dissemination of the terms of the Privacy Policy to them.

5.3. The Company has the right to make changes to this Privacy Policy without the consent of the User.
5.4. The new Privacy Policy comes into force from the moment it is posted on the Site, unless otherwise provided by the new version of the Privacy Policy.
5.5. The current Privacy Policy is located at https://iqpolaris.com/privacy-policy